Frequently Asked Questions
Everything you need to know about your Haldèn experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are Haldèn products sustainably made?
Yes, we are committed to ethical fashion. We use organic cotton and recycled materials where possible, and all our manufacturing partners adhere to fair labor standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.